Absolutely. Any number of people you need.

We have lots of big teams, so it's not a problem

You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples: - General customer service - Billing support - Customer onboarding - Software or hardware support - Travel assistance - Logistics & fulfillment - Mobile app support - Data entry - Content moderation - Community monitoring - Quality assurance - Virtual assistance - Software development - Payroll - Etc

All of our services can go as far as 24/7/365 availability, to help meet production, availability, and timeline business requirements. We believe in helping your company in a way that truly caters to your customer’s needs, and to your yearly growth plans. Regardless of the time zone, our team will be right there to assist! We care for our people, and they care about your business.

Zavi has state-of-the art centers in the following locations in the Toronto, Canada and Odesa, Ukraine. It also has vast talent networks and leadership presence in Eastern Europe.

No, we also have employees with a work-from-home arrangement as well. We believe in giving each and every employee the peace of mind and the respect that they deserve. Job satisfaction is a critical point for our company. This includes creating remote working arrangements in some cases. Not to worry though, as the safety of your business’s and your customers’ information is always guaranteed. We have annual compliance refresher courses.

Our pricing model is simple and transparent by design. A fixed rate is applied to each of your team members based on experience level, qualifications, and technical skills. There are no hidden costs or fees, just a simple monthly rate for each Ninja. We have separate rate cards for each of our distinct service models, depending on if you prefer for us to manage your team or if you prefer to manage them.

Recruitment‍ Prior to recruiting your ninjas, we send you several onboarding documents to ensure everyone is aligned about the types of talent you’re looking for. Once candidates pass our informal round of screening based on background, qualities, skills, etc. we take selected candidates through a variety of written and verbal tests to ensure only the highest quality candidates are being selected. From there, we bring agents in for another interview to make sure they’re a fit all around. ‍ Quality Over Quantity‍ When hiring a customer support team we don’t believe in a one size fits all approach, so we recruit specifically for the job at hand for each and every client we bring into the Ninja family. ‍ Timeline‍ The recruitment process can take 2-4 weeks to source your team. After we find the perfect Ninjas, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers. Training is ongoing, so our Ninjas are always learning and improving every day.

We offer a customized management solution based on your needs. We can fully manage your team so that you can sit back and focus on other areas of your business that need your attention. If you prefer a more hands on approach, you can choose a solution in which your team members are fully under your direction, and you have complete management control on a daily basis, just as if they were in your local offices. Based on the complexity of your requirements and team size, we will also help you source local team leaders to manage and motivate your team.